Shipping costs are the responsibility of the customer. Costs will be pre-paid & charged, F.O.B our Warehouse-Winnipeg, Canada
Shipping costs will vary accordingly by destination shipped to, weight and insurance coverage
Over sized & dimensional sized boxes are subject to additional charges
Additional shipping fees applicable if being shipped to a residential address
Complete shipping address, including name of company, town, city, post code/zip code, area code, phone number, and P.O. number (if applicable). Here’s an example: ABC Gifts & Novelties 1234 Bowman Street Thunder Bay, Ontario P5V 2C1 (807) 555-5555
Return Policy
Requests for a return must be made to our Customer Service Department, within 7 days of receipt of your order.
The return request should be e-mailed, to
Customer service will e-mail a RMA # (Return Material Authorization)
No returns allowed without written & prior approval & RMA #
Defective items must be in original packaging & in good condition
Defective merchandise will be replaced & returned Pre-paid, if replacement unavailable a credit will be issued
Returns must be received within 14 days of RMA #
Any return must include a copy of original receipt
All merchandise shipped at buyer’s risk.
Any discrepancies in your order should be notified within 24 hours of receiving the goods
Electrical products carry a 60 day warranty from date of purchase
RMA # must be on the outside of all boxes returned
All returned merchandise must be prepaid to our warehouse. We will advise you of selected shipping method.
Non-returnable merchandise
Any item that is used in the mouth or on the lips
Any item that is worn on the body such as a hats
Candy & food products
Holiday & seasonal products (only exception is if the item is defective)
Any item that is out of its Original Packaging is non returnable
Any return that was sent without a RMA # authorization
