Shipping Policy

• Shipping costs are the responsibility of the customer. Costs will be pre-paid & charged, F.O.B our Warehouse-Winnipeg, Canada
• Shipping costs will vary accordingly by destination shipped to, weight and insurance coverage
• Over sized & dimensional sized boxes are subject to additional charges
• Additional shipping fees applicable if being shipped to a residential address
• Complete shipping address, including name of company, town, city, post code/zip code, area code, phone number, and P.O. number (if applicable). Here’s an example:
  ABC Gifts & Novelties
  1234 Bowman Street
  Thunder Bay, Ontario
  P5V 2C1
  (807) 555-5555

Return Policy

• Requests for a return must be made to our Customer Service Department, within 7 days of receipt of your order.
• The return request should be e-mailed, to
• Customer service will e-mail a RMA # (Return Material Authorization)
• No returns allowed without written & prior approval & RMA #
• Defective items must be in original packaging & in good condition
• Defective merchandise will be replaced & returned Pre-paid, if replacement unavailable a credit will be issued
• Returns must be received within 14 days of RMA #
• Any return must include a copy of original receipt
• All merchandise shipped at buyer’s risk.
• Any discrepancies in your order should be notified within 24 hours of receiving the goods
• Electrical products carry a 60 day warranty from date of purchase
• RMA # must be on the outside of all boxes returned
• All returned merchandise must be prepaid to our warehouse. We will advise you of selected shipping method.

Non-returnable merchandise

• Any item that is used in the mouth or on the lips
• Any item that is worn on the body such as a hats
• Candy & food products
• Holiday & seasonal products (only exception is if the item is defective)
• Any item that is out of its Original Packaging is non returnable
• Any return that was sent without a RMA # authorization